A lesson in empathy, Vol. 1

Imagine yourself on foot, crossing an intersection. You see people tensing up inside of their cars, consciously avoiding eye contact with you as they discreetly lock their doors. They don’t know you, but they’re afraid of you. Now imagine, if you will, entering a convenience store. As soon as the door chime announces your arrival, all eyes are on you. Management assumes you’re there to … Continue reading A lesson in empathy, Vol. 1